Victorian Care & Support Services is committed to providing high-quality disability support services.

Service Fees

Fees for services will be communicated before service delivery.

Cancellation

If you need to cancel or reschedule a booked service, please contact us as early as possible.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Duplicate payment.
• Service cancelled by Victorian Care & Support Services.
• Payment made in error.

Non-Refundable Situations

Refunds may not be available where:

• Services have already been delivered.
• Cancellation occurs after the scheduled service has commenced.
• The service has been provided in accordance with the agreed care plan.

Processing Time

Approved refunds will generally be processed within 7–14 business days using the original payment method where applicable.

Contact for Refund Requests

Phone: +0 405 551 200

Email: info@victoriancareservices.com.au

Address: Wallan VIC 3756